Software Return Policy:
No refunds: store credit only.
We cannot accept the return or exchange of any software that has been opened and/or
that has the factory seals broken.
Software that is in the original packaging and has not been opened can be returned
within 14 days from the date of purchase, providing that it is a normally stocked item
and is accompanied by the original sales receipt.
Special orders are not returnable.
Eligible returns are subject to a restocking charge of 25%.
Shipping and handling charges will not be credited.
Hardware and Merchandise Return Policy:
(See note below).
No refunds: store credit only.
Product that is in the original packaging and in like-new/saleable condition may be
returned within 14 days from the date of purchase, providing that it is a normally
stocked item and is accompanied by the original sales receipt. All
product, packaging, manuals, warranty cards,
cords, adapters, disks, etc. must be included when returned. You will be invoiced for missing
items at standard price.
Special orders are not returnable.
Eligible returns are subject to a restocking charge of 25%.
Shipping and handling charges will not be credited. Trial
period note: a select few of our manufacturers (e.g.- Kinesis)
offer us extended trial
periods on selected products. For these products we will extend
your return period (e.g.- Kinesis keyboard return period will be
extended to 30 days), and gladly give credit/refund for products
returned in perfect condition during the agreed upon trial period. In
most cases the product must be returned by us to the respective
manufacturer for their inspection before we receive credit/refund
for the product. Once we receive 100% product credit/refund from
the respective manufacturer, then
you will receive 100% product credit/refund. If we are backcharged
for damage, then you will be credited/refunded the pro-rated amount of your
purchase. To qualify for the trial-period-return credit/refund you
must return the product, packaging, manuals, warranty cards,
cords, adapters, disks, etc. in like new condition. Missing
or damaged items will be deducted from the credit/refund at standard price.
Remember shipping charges are non-refundable.
Additionally, if you use a credit card there is a 5% restocking
fee to cover our credit card processing fees.
Defective Products:
Warranty is by manufacturer warranty only. ADA
WorkLink makes no
warranty either expressed or implied for products manufactured by others. Defective products
should be exchanged with the manufacturer directly during the manufacturer's warranty period. We will
try to help you with defective products for warranty exchange/return/replacement.
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